Elite Car Wash X (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our customers, partners, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, interact with our services, or communicate with us.
We operate in full compliance with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) of the European Union.
1. Information We Collect
We may collect and process the following types of personal data:
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Full name
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Contact details (email, phone number)
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Vehicle information
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Booking and transaction history
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IP address and browser data
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Preferences or feedback voluntarily submitted
We collect this information through direct interactions (booking forms, emails, chats) or automatically through our website using cookies and analytics tools.
2. How We Use Your Information
We use your data to:
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Process your bookings and payments
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Personalize your customer experience
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Provide updates, confirmations, and follow-up services
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Analyze website performance and user trends
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Improve our services, operations, and marketing efforts
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Respond to inquiries or resolve disputes
We never sell or lease your data to third parties. Your data may be shared only with trusted service providers who assist us in fulfilling our operations — such as payment gateways or customer support platforms — under strict confidentiality agreements.
3. Cookies Policy
Our website uses cookies and similar technologies to enhance your browsing experience.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, session history, and provide secure functionality.
Types of cookies we use:
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Essential cookies: Necessary for website performance and booking functions.
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Analytical cookies: Allow us to track site usage and improve design and user flow.
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Preference cookies: Save your language, session, and layout choices.
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Marketing cookies: Help us deliver relevant offers or ads when applicable.
You can control or disable cookies through your browser settings at any time.
4. GDPR Compliance
If you are a resident of the European Union or the European Economic Area (EEA), you are entitled to the following rights under the General Data Protection Regulation (GDPR):
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The right to access, update, or delete your personal data
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The right to restrict or object to data processing
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The right to data portability
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The right to withdraw consent at any time
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The right to lodge a complaint with a supervisory authority
To exercise your GDPR rights, please contact us at support@elitecarwashx.com. We will respond within 30 days of receiving your request.
5. Data Security
We take data protection seriously. Our platform uses:
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HTTPS encrypted connections
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Secure third-party payment gateways
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Firewall and anti-malware systems
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Access controls and internal privacy protocols
We store your information only as long as necessary to provide our services or comply with legal requirements. When no longer needed, your data is deleted or anonymized.
6. Data Retention
We retain booking, payment, and customer communication records for a period not exceeding 7 years, unless otherwise required by law or accounting standards. Analytics data may be retained in aggregated and anonymized formats for internal performance tracking.
7. Third-Party Services
Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. We recommend reviewing their respective privacy policies before interacting with those platforms.
8. Your Rights & Choices
You have the right to:
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Request access to your personal information
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Correct inaccuracies in your data
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Opt out of marketing communications
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Disable cookies
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Request deletion of your account or personal data
To exercise any of these rights, contact us at:
Email: support@elitecarwashx.com
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our services. The updated version will always be posted here with a revised effective date.
We recommend checking this page from time to time to stay informed about how we protect your data.
10. Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your rights, please contact:
Elite Car Wash X
Email: support@elitecarwashx.com